Multichannel Communication
Manage multichannel customer communication with Trivvo. Follow customer conversations in one place and connect communication with customer data for coordinated follow-up.
Do you switch between several platforms to send messages and follow up with customers? trivvo brings your main communication channels into the system, letting you send messages and notifications while keeping them connected to customer data and daily operations.
You can communicate through SMS, WhatsApp and email, track messages and link them to the relevant customer and transaction. This keeps communication records organised and makes it easier to access customer details and follow up from one place.
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Who is this system designed for?
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Sales and customer service teams
Helps teams contact customers and follow up through the appropriate channel from within trivvo.
Businesses that send regular notifications
Enables businesses to send messages and notifications and link them to the relevant transactions and customers.
Companies with a large customer base
Multiple channels help companies organise communications and reduce reliance on separate platforms and records.
System Use Cases
Send text messages to customers
Send SMS messages and notifications linked to a customer or transaction directly from trivvo.
Communicate through WhatsApp
Send emails
Link communications to customer data
Choose the right channel
System Features
Communicate without switching platforms
Send messages and notifications from within trivvo instead of using each channel separately.